About Us

Norgress Advisory Services is a modern consulting firm that blends strategic insight with hands-on execution. We don’t just advise from the sidelines, we work alongside our clients, embedding ourselves into ongoing projects and delivering practical solutions that move the needle.Whether optimizing existing systems or designing entirely new ones, we help organizations navigate complexity and build smarter, more resilient operations. Our work spans everything from improving customer journeys to streamlining internal processes. All while aligning with your goals, teams, and technology stack.We’re equally comfortable working within your current ecosystem or researching, recommending, and implementing new tools and frameworks to support long-term growth. From one-off engagements to sustained partnerships, we tailor our approach to meet you where you are and help take you where you want to go.At Norgress, our strength lies in bridging strategy with action. We excel at delivering clear thinking, modern solutions, and real progress.

What We Do

We work closely with companies to turn their plans into progress by offering both strategic insight and hands-on support to help them move forward with confidence.

Digital Transformation

We help businesses modernize processes, adopt the right technologies, and improve operational efficiency without overwhelming complexity.

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AI Implementation

From automation to intelligent assistants, we help clients explore and implement practical uses of artificial intelligence to support business goals.

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Remote Workforce

Setup flexible and secure digital workplaces that empowers your team to collaborate seamlessly from home, in the office, or anywhere in between.

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Vendor Selection

We help clients choose the right tech stack, platforms, and software vendors that align with their budget and strategic objectives.

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Customer Experience

We work with organizations to rethink how they deliver value, improving the customer journey across digital and in-person touchpoints.

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New Venture Creation

We help teams assess new ideas, explore new business models, and take smart risks through structured innovation frameworks.

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Change Management

We help guide teams through periods of change with structured planning, clear communication, and stakeholder alignment.

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INSIGHTS

Unlocking Business Potential Using Data-driven Decision-making

Intuition and experience alone are no longer enough to stay ahead. The key to unlocking your business’s full potential lies in harnessing the power of data-driven decision-making. By leveraging data analytics, businesses can make smarter, more informed decisions that drive growth, improve efficiency and create a competitive edge.Here, we’ll explore why data-driven decision-making is essential, how it can transform your business and real-world examples of companies that have successfully used analytics to revolutionize their strategies.

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Past Clients

We've had the opportunity to work with a range of leading organizations, either directly or through collaborative contracts. Our work has helped to improve operations, elevate customer experiences, and support internal initiatives.

Intuit

Contributed to product support for TurboTax, helping deliver smoother digital experiences and improved customer outcomes during high-demand filing periods.

PizzaHut

Supported digital ordering processes and contributed to a smoother user experience across multiple order platforms, helping ensure timely and consistent customer satisfaction.

KFC

Facilitated order placement during high-volume periods, ensuring customer touchpoints remained responsive and consistent across service channels.

LifeWorks (formerly Morneau Shepell)

Assisted in supporting access to employee benefits and pension platforms — contributing to smoother internal service delivery and improved end-user clarity.

Reliance Home Comfort

Helped customer service operations and sales flow by coordinating service appointments, managing inquiries, and supporting key engagement points.

Rogers Sports & Media

Enabled more seamless commerce experiences by supporting order placement and helping improve customer interaction across real-time, high-volume touchpoints.

How We Operate

We begin by understanding your organization — not just your immediate challenges, but your broader goals, context, and constraints. From there, we build a tailored plan that aligns with your teams, timelines, and technical environment. Some clients come to us with a clear roadmap and need help executing. Others need help defining the path forward. We’re built to do both.Our model is flexible. We can embed directly into your team, act as an external partner, or step in at critical moments when added clarity or execution is needed. Whether it's a short-term project or a long-term collaboration, we structure engagements to deliver momentum early and results that compound over time.Throughout every engagement, we focus on transparency, collaboration, and measurable progress. We don't bring bloated frameworks or off-the-shelf solutions. Instead, we bring thoughtful problem-solving, the right tools, and a team that works like an extension of your own.

Become a Client

There’s a reason Norgress Advisory Services has been recognized among Canada’s Most Innovative Consulting Firms* — and it’s not just our results.It’s the way we work: with intention, discretion, and an unwavering focus on elevating the client experience. From first conversation to final deliverable, every detail is curated to reflect the caliber of those we serve.Complete this form to speak directly with an advisor.

* Norgress was named Most Innovative Management Consulting Firm 2025 – Canada by Acquisition International as part of their Business Excellence Awards. While the publication does offer paid promotional options, this recognition was awarded independently, and no payment was made to receive the title.